OUR CLIENTS
OUR CLIENTS HAVE SENIOR ROLES WITHIN OPERATIONS, KEY BUSINESS UNITS AND IT
Typically, they are responsible for the smooth running and efficiency of the Asset Services operation within successful Financial Services firms. We work with clients from a range of organisations from Global Investment Banks to independent Fund Managers.
"THE MORE CLIENTS WE WORK WITH, THE MORE SIMILARITY WE SEE IN THE CHALLENGES THEY FACE"
SIMILAR CHALLENGES...
The more clients we work with, the more similarity we see in the challenges that they face:
• How best to standardise and scale existing operations
• How to reduce inconsistencies, errors and exception processing
• How to improve the quality of the service they deliver
• How best to speed up and automate operations and processes
• How to take cost out of existing operations on a cost-per-transaction basis
• How to reduce risk within their processes and overall operations
• How to ensure regulatory compliance
• How to retain key individuals
...UNIQUE SOLUTIONS
But what makes each Ibacas client unique is the culture that they operate within, combined with the particular network of processes that they have created and inherited over the years.
All our clients are aiming to arrive at a similar destination. But all start from a unique place, requiring a bespoke solution, designed around the specific needs of their organisation.
COMMUNICATION AND COLLABORATION
Making things happen in large organisations is a complex challenge. A plan is of no value unless it has support. A project is not a project until the organisation endorses it.
This is why we put a strong emphasis on the need to communicate and build organisational support, as well as on the need for quality delivery. We take full responsibility for the communications that surround our projects, as well as for the quality of the project as it is delivered.
We see ourselves as translators as well as advisors. Our role is to help each stakeholder group to understand the language and the priorities of others.
Our aim is to unify the organisation behind an agreed plan and set of outcomes, presented with clearly articulated benefits.
ALIGNING STAKEHOLDERS IS KEY TO OUR APPROACH
C.A.R.E.
WEIGHING BENEFITS AND RISKS
There are many reasons why clients choose Ibacas. But, above all, we can think like clients when we need to, whilst remaining detached enough to offer valuable impartial advice. Our advice always considers the impact of a possible course of action in terms of four key dimensions, summarised by the acronym C.A.R.E.
By looking at a potential project from these four angles – in advance – we ensure that the likely benefits and risks are well understood, before a decision to proceed is made. This approach also ensures that, where practical, such benefits can be quantified and subsequently measured. Our clients appreciate the rigour of this holistic approach.
THE FOUR DIMENSIONS OF ASSET SERVICES OPTIMISATION
CLIENT SERVICE
In what ways will the project deliver genuine improvements to the client (end user) experience?
RISK
How will the project impact risk across our Clients' organisation, not just within the Asset Services process?
EFFICIENCY
How will the project deliver operational efficiencies and cost benefits? How will these be measured?
ARCHITECTURE
How will the project ensure that the underlying technology is improved and fit for purpose?